Privacy Policy
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
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Full Name
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Email Address
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Mobile Number
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Shipping Address
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Billing Address
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PIN Code
Order Information
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Products Purchased
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Order History
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Payment Status
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Delivery Information
Technical Information
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IP Address
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Browser Type
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Device Information
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Operating System
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Website Usage Data
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Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Deliver products to your address
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Send order confirmations and shipping updates
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Respond to customer support requests
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Improve our website and services
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Prevent fraud and unauthorized activities
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Comply with legal obligations
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Send promotional offers (only with your consent)
3. Payment Information
We do not store your debit card, credit card, UPI PIN, or banking credentials.
All online payments are securely processed through trusted third-party payment gateway providers.
4. Cookies
Our website may use cookies to:
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Improve browsing experience
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Remember your preferences
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Analyze website traffic
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Enhance website performance
You may disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers such as:
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Payment Gateway Providers
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Courier & Delivery Partners
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Website Hosting Providers
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Government Authorities (when legally required)
These service providers are permitted to use your information only for providing their services.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against:
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Unauthorized access
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Data loss
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Misuse
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Alteration
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Disclosure
While we strive to protect your information, no online system can guarantee absolute security.
7. Order Tracking & Customer Support
To encourage a smooth and efficient shopping experience:
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Orders should be placed through our online store.
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Customers can track their orders using the tracking link provided after shipment.
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For payment, shipping, or delivery-related issues, please contact our support team.
8. Customer Communication
We may contact you regarding:
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Order Confirmation
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Shipping Updates
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Delivery Notifications
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Refund or Replacement Requests
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Customer Service Responses
With your permission, we may also send information about new products, offers, and promotions. You can unsubscribe at any time.
9. Third-Party Links
Our website may contain links to third-party websites, including payment gateways, courier tracking pages, or social media platforms.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
10. Your Rights
You have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your personal data (subject to legal requirements)
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Withdraw consent for marketing communications
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Request details about how your data is used
11. Data Retention
We retain your information only for as long as necessary to:
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Process your orders
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Meet legal and tax obligations
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Resolve disputes
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Improve customer service
After the required retention period, your data will be securely deleted or anonymized.
12. Children’s Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 18.
13. Changes to This Privacy Policy
INES Traditional Oils & Foods reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page along with the revised Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
INES Traditional Oils & Foods
📍 Store Address:
Satrampadu, Eluru, Andhra Pradesh – 534007
📧 Email Support:
support@inestraditionaloilsandfoods@gmail.com
💬 WhatsApp (Urgent Delivery Support Only):
+91 9866148176
🕒 Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)