Terms & Conditions
1. Acceptance of Terms
By using this website, browsing our products, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
2. About INES
INES Traditional Oils & Foods specializes in traditional wood-pressed oils, premium millets, wholesome bakery products, natural sweeteners, and other healthy food products.
Store Address:
INES Traditional Oils & Foods
Satrampadu, Eluru, Andhra Pradesh – 534007, India
3. Product Information
We strive to provide accurate product descriptions, ingredients, images, and nutritional information.
However:
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Product images are for illustration purposes only.
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Natural products may slightly vary in color, aroma, or texture.
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Packaging may change without prior notice while maintaining product quality.
4. Pricing
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All prices are displayed in Indian Rupees (INR).
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Prices include applicable GST unless otherwise mentioned.
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Prices may change without prior notice.
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Promotional offers are valid only during the stated period.
5. Orders
Once an order is successfully placed:
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A confirmation email or SMS will be sent.
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Orders cannot always be modified after processing.
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We reserve the right to cancel any order due to stock unavailability, payment issues, or incorrect pricing.
6. Payment
We accept secure online payments through trusted payment gateways.
Supported payment methods may include:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
All payment information is processed securely by third-party payment providers.
7. Shipping
Orders are processed within our normal business hours.
Estimated delivery times depend on:
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Delivery location
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Courier availability
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Weather conditions
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Public holidays
Unexpected delays may occasionally occur.
8. Returns & Refunds
Due to the nature of edible products:
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Food items cannot be returned once delivered unless damaged, defective, or incorrect.
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Customers must report damaged or incorrect products within 24 hours of delivery with photographs.
Approved refunds or replacements will be processed according to our Return Policy.
9. Product Usage
Our products are intended for household consumption.
Customers are responsible for reading:
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Ingredients
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Storage instructions
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Usage guidelines
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Allergen information
For medical conditions or allergies, consult your healthcare professional before consumption.
10. Country Coconut Oil Disclaimer
Wood-Pressed Country Coconut Oil (Desi/Local Variety) is intended only for external use (Hair & Body Massage) unless specifically labeled otherwise.
Please read the product description carefully before use.
11. Intellectual Property
All website content including:
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Logo
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Images
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Product descriptions
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Graphics
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Text
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Website design
belongs to INES Traditional Oils & Foods and may not be copied or reproduced without written permission.
12. Limitation of Liability
INES Traditional Oils & Foods shall not be liable for:
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Indirect or incidental damages
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Delivery delays caused by courier partners
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Misuse of products
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Incorrect customer information provided during checkout
Our maximum liability shall not exceed the value of the purchased product.
13. Third-Party Services
Our website may include links to third-party services such as:
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Payment gateways
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Courier tracking
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Social media platforms
We are not responsible for the content, privacy practices, or services provided by these third parties.
14. Privacy
Customer information is handled according to our Privacy Policy.
We never sell personal information to third parties.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in Eluru, Andhra Pradesh.
16. Changes to Terms
INES Traditional Oils & Foods reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with the revised effective date.
Contact Us
For questions regarding these Terms & Conditions:
INES Traditional Oils & Foods
📍 Satrampadu, Eluru, Andhra Pradesh – 534007
📧 support@inestraditionaloilsandfoods@gmail.com
💬 WhatsApp (Delivery Support Only): +91 9866148176
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)