Shipping & Delivery Policy
Shipping & Delivery Policy
1. Order Processing
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Orders are processed within 1–2 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During festivals, promotional events, or peak seasons, processing times may be slightly longer.
2. Delivery Coverage
We currently deliver across India through trusted courier partners.
Delivery availability depends on the serviceability of your PIN code.
3. Estimated Delivery Time
Estimated delivery timelines are:
| Location | Delivery Time |
|---|---|
| Andhra Pradesh & Telangana | 2–4 Business Days |
| South India | 3–5 Business Days |
| Rest of India | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier operations and local conditions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer Free Shipping on eligible orders or promotional campaigns.
5. Order Tracking
Once your order is shipped, you will receive:
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Shipping Confirmation Email
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Tracking ID
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Courier Partner Details
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Tracking Link
You can track your shipment using the tracking link provided in your order confirmation.
6. Delivery Attempts
Our courier partners will make delivery attempts as per their standard policy.
If delivery is unsuccessful due to:
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Incorrect address
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Customer unavailable
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Incorrect contact information
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Damaged or Incorrect Orders
If you receive:
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Damaged Products
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Leaking Bottles
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Missing Items
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Incorrect Products
please notify us within 24 hours of delivery by emailing us along with:
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Order Number
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Clear Photos of the Package
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Photos of the Product
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Description of the Issue
We will review the request and arrange a replacement or refund where applicable.
8. Delivery Delays
While we strive to deliver every order on time, delays may occur due to:
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Heavy rainfall or natural disasters
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Public holidays
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Transportation disruptions
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Remote delivery locations
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Unexpected courier delays
We appreciate your patience in such situations.
9. Shipping Restrictions
Certain products may have delivery restrictions based on:
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Regional regulations
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Courier limitations
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Service availability
If we are unable to deliver to your location, we will inform you promptly and process a refund if payment has already been received.
10. Packaging
Every order is packed with great care to preserve product quality.
Our packaging is designed to:
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Protect glass bottles during transit
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Maintain product freshness
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Prevent leakage and damage
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Ensure hygienic delivery
11. Self-Service Support
For the fastest experience, please use the available self-service options on our website:
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Track Your Order
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Modify / Cancel Order (before dispatch, where applicable)
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Frequently Asked Questions (FAQs)
12. Need Assistance?
Order, Shipping & Payment Support
If you experience any issues with your order, payment, or delivery, please contact our support team.
Email:
support@inestraditionaloilsandfoods@gmail.com
Urgent Delivery Assistance (WhatsApp Only)
For delayed shipments or delivery updates, you may contact us on WhatsApp.
WhatsApp: +91 9866148176
Note: WhatsApp support is strictly for delivery-related assistance. Please place all orders through our website.
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Queries received outside business hours will be addressed on the next working day.
Contact Us
INES Traditional Oils & Foods
📍 Store Address:
Satrampadu, Eluru, Andhra Pradesh – 534007
📧 Email:
support@inestraditionaloilsandfoods@gmail.com
💬 WhatsApp (Delivery Support Only):
+91 9866148176