Returns & Refund Policy
1. Return Eligibility
Due to food safety and hygiene regulations, wood-pressed oils, millets, bakery products, natural sweeteners, and other edible products cannot be returned once delivered, except in the following cases:
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You received a damaged product.
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You received a leaking or broken bottle.
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You received the wrong product.
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The product is missing from your order.
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The product arrived in an unusable condition.
2. Products Not Eligible for Return
Returns will not be accepted if:
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The product has been opened or used.
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The product was damaged after delivery.
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The customer changes their mind after purchase.
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The taste, aroma, or natural appearance differs slightly due to the nature of traditional, chemical-free products.
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The request is made after the specified return period.
3. Reporting a Damaged or Incorrect Order
If you receive a damaged, leaking, defective, or incorrect product, please notify us within 24 hours of delivery.
To help us process your request quickly, please provide:
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Order Number
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Customer Name
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Clear photographs of the product
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Photos of the outer packaging
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A brief description of the issue
Our support team will review your request and respond within 24–48 business hours.
4. Refund Eligibility
Refunds may be approved in the following situations:
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Damaged product received
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Wrong product delivered
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Missing product in the shipment
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Order cancelled before dispatch
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Product unavailable after payment
Refund requests are subject to verification by our support team.
5. Replacement Policy
Where applicable, we may offer a replacement instead of a refund.
Replacement requests are applicable only for:
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Damaged bottles
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Leaking products
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Incorrect products
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Manufacturing defects
6. Non-Refundable Situations
Refunds will not be issued for:
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Incorrect shipping address provided by the customer
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Delivery delays caused by courier partners or unforeseen circumstances
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Refusal to accept the shipment
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Minor packaging variations
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Natural changes in color, aroma, or texture of traditional products
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If you need to modify or cancel your order, please do so as soon as possible through your account (if available) or by contacting our support team.
8. Refund Processing Time
Once your refund request is approved:
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Refunds will be processed within 5–7 business days.
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The amount will be credited to the original payment method used during purchase.
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Processing time may vary depending on your bank or payment provider.
9. Self-Service Options
For the fastest assistance, please use the self-service options available on our website:
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Track Your Order
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Modify / Cancel Order (before dispatch)
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Frequently Asked Questions (FAQs)
These options are available 24/7 to help you manage your orders conveniently.
10. Need Help?
Order, Shipping & Payment Support
If you have questions about returns, refunds, or replacements, please contact us via email.
Email:
support@inestraditionaloilsandfoods@gmail.com
Urgent Delivery Assistance (WhatsApp Only)
For delivery-related concerns, such as delayed shipments or tracking assistance, contact us on WhatsApp.
WhatsApp: +91 9866148176
Note: WhatsApp support is strictly for delivery-related assistance. Please place all orders through our website.
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Requests received outside business hours will be addressed on the next working day.
Contact Us
INES Traditional Oils & Foods
📍 Store Address:
Satrampadu, Eluru, Andhra Pradesh – 534007
📧 Email:
support@inestraditionaloilsandfoods@gmail.com
💬 WhatsApp (Delivery Support Only):
+91 9866148176